How do I know if my online order has been received?
Please note that orders are picked and packed during business hours, Monday – Friday. You will receive an order confirmation and invoice by email when your order is packed and ready for shipping.
If you have any questions regarding your order, please contact us.
How long will it take to receive my order?
Once an order is processed, we will endeavour for it to be dispatched to you within 24 hours however dispatch times may vary according to availability.
Transit times range from 3-10 working days depending on your location. Please note that the Mercedes-Benz Distribution Centre is located in Melbourne. Whilst we will do our best to get your Order to you as quickly as possible, we cannot guarantee delivery times. Any representations made regarding delivery timeframes are estimates only and are subject to delays resulting from transit and matters outside of our control for which we are not responsible.
Can I change or cancel my order once I have received a confirmation email?
Unfortunately, once the order has been placed, you cannot change or cancel your order.
How much does shipping cost?
A shipping fee of $10 will apply for all orders up to the value of $150. All orders over $150 benefit from free shipping.
Do you ship internationally?
International shipping is not available.
Where is your Privacy Policy?
Please visit our Privacy Policy.
How do I find my nearest Mercedes Benz Retailer location/details if accessories fitment is required?
Your nearest retailer can be found in the Retailer Locator.
What payment methods can I use?
Acceptable payment options include VISA and MasterCard.
How do I raise enquiries?
Please go to the following contact us form
What if I don’t get an order confirmation?
Please check your junk/spam mailbox. If you cannot locate it, please contact us. If you registered an account during checkout, you can login and go to Orders, at the top right side of the website.
What is your returns policy?
You can find our returns policy
What are the Returns or Warranty policy for items purchased via the online store?
Please check our Returns Policy and Warranty Policy.